Job Summary: The General Manager of a PUPS Pet Club will drive revenues and profits by leading a team that provides appealing and high-quality pet care services as well as exploring opportunities to add value to the business. The individual encourages team building, recognition and accomplishes company goals by utilizing entrepreneurial skills - accepting ownership for store performance, team, and member satisfaction.
Essential functions and responsibilities:
Human Resources Management - Responsible for managing team, training, coaching, scheduling, and ensuring the
integrity of the PUPS corporate culture. Meet regularly with team leads to get feedback on improving the level of service as well as Team Member satisfaction. Acknowledging the accomplishments of team members and conducting monthly
award recognitions. Scheduling performance reviews as well as documenting performance. Enforcing policies and
procedures.
Financial Responsibility - Maintain supply cost controls. Meet store financial objectives. Control costs without
compromising quality.
Facilities - Maintain high standards of cleanliness at all times. Develop daily, weekly, and monthly cleaning tasks. Ensure
cleaning tasks have been completed. Ensure that store assets are treated with respect. Work with maintenance partners to fix any damaged equipment, furniture, or fixtures in a timely manner.
Sales - Attracts members by developing and implementing marketing, advertising, public and community relations
programs; evaluating program results; identifying and tracking changing demands.
Pet Health & Safety - Ensuring humane treatment of all animals for all service offerings. Maintains safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations. Enforce company pet sick care policies.
Member Communication & Outreach - Be a brand champion. Know members on a personal level. Encourage feedback
and reviews. Build relationships. Handle all sensitive member service issues. Take ownership and be empathetic to all
member inquiries or requests. Confer with people in the community. Oversee and approve service requests and
transactions that may be out of the normal scope of work for the team.
Community - Identifying and evaluating competitors. Creating a partnership with other industry-related businesses.
Community outreach with local pet organizations. Establish relationships with building owners and management
companies.
Operations - Supply Ordering. Maintaining security systems and key inventory. Maintain Register. Cash Drops.
Team – coordinate lunches and functions. Representing PUPS in a professional, and positive manner.
Competencies:
- Excellent interpersonal, team building, and customer service skills.
- Excellent organizational skills and attention to detail. Budget management preferred.
- Ability to manage employees, prioritize tasks and to delegate them when appropriate.
- Ability to function well in a high-paced and at times stressful environment.
- Proficient with Microsoft Office Suite or related software.
Education and Experience:
- High school diploma or equivalent.
- Prior management experience of employees.
- Excellent problem-solving, organizational, and time management skills.
- Strong dog handling skills.
- A love for dogs.
- Patient and enthusiastic.
Physical Requirements:
- Stand or walk for long periods of time.
- Must be able to lift up to 50 lbs.
Affirmative Action/EEO statement
PUPS Pet Club provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We believe that a diverse team is a better team. The perspectives and experiences that people from different backgrounds bring to the company drive better decisions and improved results. PUPS Pet Club is committed to a culture of inclusion and believes that diversity drives the best results.
Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.