Job Summary: Deliver outstanding customer service to pet owners by executing style requests, communicating clearly and honestly, and bringing a positive attitude. Provide exemplary cosmetic care for pets, being gentle and patient with anxious and difficult animals. Protect the best interests of our customers and their pets, notifying owners of any concerns, including skin abnormalities, ear infections, ticks, and fleas.
Essential functions and responsibilities:
- Manage appointments.
- Clean and freshen pet hair by washing, shampooing, and conditioning it.
- Shave, trim, and style pet hair according to the owner’s preferences.
- Maintain overall pet hygiene by clipping nails, brushing teeth, and cleaning ears.
- Maintain a clean workstation by sanitizing and sweeping.
- Advise owners on at-home care tips and best practices for their pets.
- Conducting yourself in a manner that is in the best interest of clients and PUPS team members by representing PUPS in a professional, and positive manner.
Competencies:
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Ability to prioritize tasks and to delegate them when appropriate.
- Ability to function well in a high-paced and at times stressful environment.
Education and Experience:
- High school diploma or GED.
- Strong dog grooming skills and prior experience preferred.
- Professional certification preferred.
- Effective communication skills.
- A love for dogs.
- Patient and enthusiastic.
Physical Requirements:
- Stand for long periods of time.
- Kneel, bend, or twist their body.
- Must be able to safely lift dogs of up to 50 pounds at times.
Hear from some of our current Grooming Team Members:
Brady:
Brady started at PUPS Pet Club as a dog Daycare Attendant, he then became a Member Services Representative, went to Dog Walking and then went through our Groomer apprenticeship program to become a Dog Groomer. Brady exemplifies the opportunities for growth at PUPS Pet Club.
Bryan:
Bryan is one of our top Groomers at PUPS Pet Club. He started his journey at PUPS as a groomer four years ago and now is an instructor in our apprenticeship program. He has taken on a mentorship role and helps new groomers acclimate and succeed.
Kaytlyn:
Kaytlyn has been working at PUPS Pet Club as a Dog Groomer for a little over a year. She values been seen and heard as an expert in her field and transitioned to PUPS for those reasons. She loves the endless opportunities for financial stability, growth and creating a dedicated base of Dog and their Pet Parents!
Affirmative Action/EEO statement
PUPS Pet Club provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We believe that a diverse team is a better team. The perspectives and experiences that people from different backgrounds bring to the company drive better decisions and improved results. PUPS Pet Club is committed to a culture of inclusion and believes that diversity drives the best results.
Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.