The General Manager of a PUPS Pet Club will drive revenues and profits by leading a team that provides appealing and high quality pet care services as well as exploring opportunities to add value to the business. The individual encourages team building and recognition and accomplishes company goals by utilizing entrepreneurial skills - accepting ownership for store performance, team and member satisfaction.
Duties & Responsibilities:
Human Resources Management - Responsible for managing team, training, coaching, scheduling, and ensuring the integrity of the PUPS corporate culture. Meet regularly with team leads to get feedback on improving the level of service as well as Team Member satisfaction. Acknowledging the accomplishments of team members and conducting monthly award recognitions. Scheduling performance reviews as well as documenting performance. Enforcing policies and procedures.
Financial Responsibility - Maintain supply cost controls. Meet store financial objectives. Control costs without compromising quality.
Facilities - Maintain high standards of cleanliness at all times. Develop daily, weekly, and monthly cleaning tasks. Ensure cleaning tasks have been completed. Ensure that store assets are treated with respect. Work with maintenance partners to fix any damaged equipment, furniture, or fixtures in a timely manner.
Sales - Attracts members by developing and implementing marketing, advertising, public and community relations programs; evaluating program results; identifying and tracking changing demands.
Pet Health & Safety - Ensuring humane treatment of all animals for all service offerings at all times. Maintains safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations. Enforce company pet sick care policies.
Member Communication & Outreach - Be a brand champion. Know members on a personal level. Encourage feedback and reviews. Build relationships. Handle all sensitive member service issues. Take ownership and be empathetic to all member inquiries or requests. Confer with people in the community. Oversee and approve service requests and transactions that may be out of the normal scope of work for the team.
Community - Identifying and evaluating competitors. Creating a partnership with other industry related businesses. Community outreach with local pet organizations. Establish relationships with building owners and management companies.
Operations - Supply Ordering. Maintaining security systems and key inventory. Maintain Register. Cash Drops. Team Lunches and functions
Skills and Qualifications:
Customer Focus, Tracking Budget Expenses, Market Knowledge, Team Building, Results Driven, Strategic Planning, Management Proficiency, Member Relationships, Great Written and Oral Communication Skills, Effective Leadership Skills, Critical Thinking & Problem Solving.